Security & Trust
Enterprise & Business
Security & Trust
Enterprise & Business
Service Level Agreement
Last Updated:
Version 1.0
Table of Contents
Service Level Agreement
Effective Date:
Version 1.0
99.9% Uptime Commitment
1. Service Availability
ChatFuse, LLC ("ChatFuse") commits to providing the ChatFuse AI-powered chat platform and related services (the "Service") with a target uptime of 99.9% during each calendar month, excluding planned maintenance windows.
This Service Level Agreement ("SLA") applies to all paid subscription tiers of the Service. Free tier users are provided with best-effort availability without specific uptime guarantees.
1.1. Uptime Calculation
Uptime is calculated as follows:
Uptime % = (Total Minutes - Downtime Minutes) / Total Minutes × 100
Where:
• Total Minutes = Total minutes in the calendar month
• Downtime Minutes = Minutes during which the Service is unavailable
• Planned maintenance is excluded from downtime calculations
1.2. Exclusions
The following are excluded from uptime calculations:
• Planned maintenance windows (with advance notice)
• Force majeure events
• Issues caused by Customer's systems or network
• Issues caused by third-party services outside ChatFuse's control
• Beta features or experimental functionality
• Issues caused by Customer's violation of Terms of Service
2. Service Credits
3. Planned Maintenance
4. Support Response Times
5. Performance Targets
6. Credit Request Process
7. Monitoring and Reporting
8. Service Level Objectives
9. Limitations and Exclusions
10. Updates to SLA
11. Contact Information
Questions about these terms? Contact us at privacy@chatfuse.ai
Attn: Privacy Team • 302 Washington Street, 1507038, San Diego, 90213
© ChatFuse LLC. All rights reserved.